preview dashboard/app now working right

so I had this interesting problem were the new preview dash was installed but I had no access to the dashboard app so I contacted support and this is what happened...

John: Hi. Thank you for contacting Xbox Support. This is John. How may I assist you today?
ETHREAL1: I was in a chat with "chris" and I needed to restart my router so we got disconnected but I do have a incident code "REDACTED"
John: Thank you. Let me check the reference number.
John: Is that an error code ETHREAL1?
ETHREAL1: yes I copy and pasted it...
John: Thank you for confirming. Let me just read the notes on your account ETHREAL1.
ETHREAL1: i got it from chris for when we would get disconnected
John: Thank you for patiently waiting online. I would just like to know if it's the Xbox One or 360 that you have updated?
ETHREAL1: xbox one...
John: Thank you, so after you got the updates, it won't connect to the network anymore, is that correct?
ETHREAL1: if you can see the previous chat i just want to say that it is working with the exception of the preview dashboard app that still thinks i am not in the program...
John: Thank you for that information.
John: Can you please tell me more about the issue that you're having with the Preview Dashoboard?
ETHREAL1: i go to the app and all it says is "this app is for preview program members only and has an exit button (i am the only profile on the xbox...)
John: Thank you. If I may ask, have you tried removing your Profile from the console and Downloading it again?
ETHREAL1: no but i can do that just a moment...
John: Yes please. Thank you.
ETHREAL1: and now we wait..........
John: Sure.
ETHREAL1: ... there was a problem removing you profile?????
John: Alright. Let's try this. Please go to Settings >Disc and Blu-ray > Persistent Storage > Clear Persistent Storage.
John: Then please press and hold power button for 10 seconds until it shuts off
John: Then unplug the power supply cables from the console and from the wall outlet, wait for a minute.
John: Then plug the power supply cable to the console first, then on the wall outlet and turn the console on.
John: No need to rush ETHREAL1, take your time.
ETHREAL1: no its just waiting for the console to reboot...
John: Thank you.
John: Once the console is completely on, please try accessing the Preview dashboard app.
ETHREAL1: ... so its back on and my profile is not there so i tried to redownload it and its asking for a geust key.... what?????
John: oh, let me look for some information regarding the Guess Key. But do you remember setting up this Guess Key?
ETHREAL1: i didn't know there was one...
John: Okay, one moment please.
ETHREAL1: man this last update like broke something.....
John: I understand your situation ETHREAL1 and I apologize for the inconvenience. Let's try creating a Guest Key.
John: Go to Settings.
John: Scroll right and select Guest Accounts.
John: Select Remove guest account.
John: After three failed attempts to enter the six-digit guest key, you’ll be prompted to enter your password.
John: Enter the password that you use to sign in to your Microsoft account.
John: If you want to add a new guest key, select Create a guest key and then enter a new six-digit guest key.
ETHREAL1: ... i didn't get a password prompt... all i got was try again later... with error code <0x80a4001a>
John: Okay, one moment please.
John: Thank you for patiently waiting online ETHREAL1. Can you please try Signing In your Profile, let's see if it will ask you for the Passkey.
ETHREAL1: there are no accounts on the xbox...
John: Yes, we will download your Profile.
John: Please return to the Home screen and select the sign-in icon in the upper-left corner.
John: Select Add new and sign in using your Microsoft account email address and password
ETHREAL1: when i do that it asks for a guest key (that i didn't set up or knew existed)
John: Okay, let's try resetting the Guest Key one last time. Please follow the steps above in resetting it.
ETHREAL1: error <0x80a4001a>
John: Thank you. Let me just check my resources.
John: Thank you for patiently waiting online ETHREAL1. We have two options here. First is you can post your feedback on the Preview Program Forums regarding this issue on this link: Then in order for you to access the console, we need to do an offline system update so you can at least use the Xbox console.
John: How to use the Offline System Update Diagnostic Tool on Xbox One
John: Please refer to the link above for the Offline system update.
ETHREAL1: wiil this aply the same update (preview) or one of the older ones?
John: It's actually a dashboard for non Preview members. But once you are connected online, you will be prompted to download the update again.
ETHREAL1: ok that works...
John: Okay, again, I'm really sorry for all of the hassle and inconvenience.
John: I appreciate your patience and cooperation with this issue.
John: You can keep this number for future reference: "REDACTED".
ETHREAL1: ok i will try that and if it still happens... i will be back
John: Sure. Feel free to contact us back. We're open 24/7.
John: Would there be anything else that I can help you with today?


after all that the usb dashboard update didn't work so I tried factory resetting it with a usb and now I am up and running 100% so if anyone else has this problem.... here you go...


Question Info

Last updated November 1, 2018 Views 431 Applies to:

answer above...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.