Points still not added after two months or more

I have 300 reward points which have still not been added to my XBox Live account after at least two months. I'm receiving the monthly email and can log in to my Reward page without difficulty. Anyone know why this might be please?

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey Gzhack:  I think the 300 reward point promotion was a dashboard promotion.  Therefore, I am going to move you to the correct forum.  Thanks!

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Hey there Gaz! I just wanted to clarify what points you are referring to. Can you let me know how you earned these points? Are they the points that you see when you check out your Rewards summary? Let me know so we can make sure this gets resolved. Thanks!

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