Please Help

Hi Everyone, I pre-ordered NHL 16 and I wasn't able to get my 1-month EA access code. The message was removed from my inbox, please re-send the message. Thanks

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there Silver Zenith!

Just to clarify, when did you originally receive the Xbox Live message including the 1 month of EA access code? Currently a 1 month code of EA access is not being offered with the pre-order of NHL 16. Thanks!

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I bought NHL 16 September 30th. Along side with it I bought EA Access but for some reason it auto canceled the membership. So last night when I tried to get on NHL 16 early it said I didn't have Ea Access and the gentleman I spoke to told me to post on here because there was a special pre order offer that gives me 1 month free ea access.

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Hey there Silver Zenith!

Sorry to hear about any confusion that this may have caused. Unfortunately, we are unable to provide a 1 month code for EA access here in the Support Forums. As show above, there was no offer to receive a 1 month code of EA access with the pre-order of NHL 16. As far as the EA Access membership, I recommend trying to purchase an EA Access membership again. If you run into any purchasing issues, reach out to phone or chat support for further assistance from our Contact Us page. Once again, I am sorry to hear about the confusion and any inconveniences this may have caused. 

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