not received my 600 msp , help.

Hello, I have not received anything, and I'm a little bit afraid. I used a 12 + 2 months card, but if I'm looking on https://billing.microsoft.com/home.aspx it show 14 months, not 12 + 2 like on the card, and I'm afraid of not receiving my points because of that. I hope that's not why I am not receiving my points, nothing was written about that in the promotion. Please help !! Thanks.

 

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Last updated July 4, 2018 Views 1 Applies to:

Hey there Eighty-seven! I understand you are having some trouble finding promo points here. When exactly did you redeem this subscription? Also, points for these promotions are usually sent via email. Can you check your WLID and contact email (live.xbox.com/.../ContactPreferences) inboxes, including all spam, junk, and trash folders. Let me know if you find it, thanks!

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Nothing is in my junk mail or inbox and my contact e-mail is good. The activating date shown on https://billing.microsoft.com/ is 2012-04-04

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Am I missing something? 12 + 2 = 14.  

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Hey hellz87! The reason you haven't seen those points yet is because you won't receive them until 6-8 weeks after participating in the promotion. You'll have to be patient and then definitely let us know if you still don't see those points as we'd be happy to help :)

@Codenamezero can you please create your own thread in this forum if you have a promotions inquiry, this will help us provide you and the OP the best support possible! :)

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Okay thank you, I'm waiting 6-8 weeks and I will reply here  if I receive or not my points.

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Hello, so I just checked billing.microsoft.com/points.aspx and I see 600 msp added but no details, so I don't know if it's that or something else I forgot. Can you confirm if the 600 msp are for the promotion or not ? Thanks.

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Hey again! The points you received automatically are most likely from the Rewards program. Points from LIVE promotions are usually sent via email. Can you again check both your WLID and contact (live.xbox.com/.../ContactPreferences) email, including all junk, spam, and trash folders? Let us know if you find the code, thanks!

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Yeah indeed this is my points from rewards.xbox.com ( ~~\o/~~ ) but I have not received the code for the promotion via email :\ I checked the "ContactPreference" website and everything is fine.

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Hey hellz! Can I have you check your private messages. :)

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