none of my hours count

none of my hours are counting towards this special promotion but i already know the reason which is because when i am signed into rewards and go onto the special offer it comes up restricted content and tells me i am not eligible to the content even though i am above the age restriction but i cannot change my age if so i do not know where or how and this is stopping me from earning any rewards and at the moment i have racked up 50 hours of matchmaking but by the looks of me unable to access that content then none of those hours must of counted so i am asking someone if they could fix this problem for me even if it is just updating my age on my account would be a big help.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

It's not possible to change the age of an Xbox LIVE account once it's been created, so that wouldn't be possible to do. If you require some assistance in regards to the Xbox LIVE Rewards program you will want to make a post here

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