Never Received Promo Game

Promo:  Renew XBox Live membership and get free game

Promo Date: Feb/Mar 2011

Promo Game Choice: Fable III

It has been over 10 weeks and I have received nothing.  No email, no snail mail, nothing.  I have verified and checked email to make sure it was not marked as spam.  Nothing.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there! I apologize for the inconvenience. I understand that you have not yet received your email regarding your free disc game associated with your recent Xbox LIVE promotion. I would like to help you get that squared away. If you could start a conversation with me (envelope icon below) and provide me the below information, I can get that set up for you. Thanks!

Please provide the gamertag and email address used when purchasing your Xbox LIVE Gold subscription.

Gamertag:
Email Address:
First Name:
Last Name:
(no P.O. Box or Military addresses)
Address:
Apt/Suite:
Country:
City/Town:
State/Province:
Zip/Postal Code:

Which free game would you like?
Halo: Reach, Fable III, Kinect Sports, or Kinectimals? Please choose only one.   

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Sorry, but you got scammed.  Feel free to send in your info, but you'll only spend hours on the phone and learn just this:  If you call before the 8-10 weeks is up, the reps tell you that they can't tell you anything about when you might receive it and to just call after the 10 weeks if you haven't received it.  When you call after the 10 weeks are up, they tell you that you should have called more often and that since you didn't you forfeited your right to receive the game.  If you keep pressing them, they'll tell you that the offer is expired and that Microsoft does not have any more copies of any of the games for the promotion.  If you ask them for a digital copy of the game, or for a refund of XBox Live, they will refuse.  They don't mind spending 3 hours on the phone over 5 different calls, but they definitely mind living up to their side of the bargain.

I know, I've been through all this.  Here's what I finally told the representative, and what I plan to do- I refuse to renew XBox Live from this point on.  I refuse to purchase any materials from the XBox Live Marketplace.  I will buy all games used from this point on, because I know how this impacts their profit.  And I will blog about this experience in half a dozen places.  XBox will lose a couple thousand in revenue just from me, as I have a lot of people on my Christmas list and buy about 20 games a year.  And I'm hoping that others will follow my example, and that such short sighted business practices will be justly rewarded.

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Yeah, I learned the hard way that Microsoft is a bunch of scamming liars.  They gave me the weak @@@ excuse that either I deleted the email with the game code or they have no way to regenerate a new one.  Basically they said I was just lucky to have the honor of being their customer.  

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