Never got my points

On January 2, 2012, I renewed my membership for 12 months at a discounted rate and was supposed to get 600 points deposited in my account.  It has since been over several months and I have not been given these points.  I was curious as to what is going on as that offer was the deciding factor in prompting me to renew my membership.  I originally emailed Xbox Customer Support about my issue but was told to post on the forums.  I have checked my various email folders and have not found an email containing a code to redeem my points. Thank you in advance for your help!

 

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Last updated July 4, 2018 Views 1 Applies to:

Greetings, Ninja1027! Would you mind posting back here again in this thread so we can send you a private message here over the forums? Thanks in advance! Standing by.

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Sorry for the late response, I just saw the reply now. I'm awaiting the message now. Thank you!

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Thanks for the response Ninja! I just want to confirm that you have checked both your WLID and contact (live.xbox.com/.../ContactPreferences) emails for this code. Can you double check and let me know if you find it? If not, we'll get you squared away here shortly. Thanks!

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I just double checked my email and I have not received a code. Thank you for your help!

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Thanks for checking that out Ninja! I've sent you a Forum PM with more information. Thanks!

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