MS points not received.

Hello, Around the 12th December 2011 I was renewing my live subscription using a prepaid card. Before I clicked redeem code, I spotted an offer on the dashboard for an X amount of ms points (can't remember exactly - may have been 600) if I renewed my subscription, so I followed the prompt and entered my code. It said it would take like 4 weeks to receive them. Fair enough I thought. It's now April and I still havn't got them.
 

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Last updated July 4, 2018 Views 3 Applies to:

Hey there Jeplo! Good catch on spotting the promotion! It's like "Where's Waldo", but you actually get a reward from this one.

Anyway, children's books aside, I'd like to help you track down your points. These were sent to you as a code in an email. Can you please check both your WLID and contact email (live.xbox.com/.../ContactPreferences) for this mail, including all junk, trash, and spam folders. Let me know if you find it, thanks!

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Right, ok, I suspected as much. I check my inbox regularly but I must have gone 7 days without checking it and unfortunately it's probably been automatically deleted from my trash

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Is there any way I could be sent the code again?

Thanks

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Hey Jeplo! Can I please have you check your private messages. :)

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