Missing reward points for Minecraft purchase?

After a couple chats with "regular"  xbox support I was told I needed to contact you guys. I purchased Minecraft and at the time of purchase there was a promotion going on that stated I'd get 400 MS points as a special bonus with the purchase. This was on 5-13-2012 when I purchased Minecraft' and I haven't received received them yet. I don't remember exactly if it used the language of reward points or just MS points, not sure if it makes a difference either. But, all I know it what I was told by "support".

thanks

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hello Tusked, see this post for information about what to do about the missing promo points http://forums.xbox.com/xbox_forums/xbox_support/f/2505/t/181484.aspx  . MS Points and Rewards Points are two similar, but different things. MS points are purchased, Rewards points are earned and are used like MS points once you have accrued a certain amount.

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I hope I'm not going to get the run-a-round for 400 points now...  I mean 400 points equals to what $5 USD? ..  that would be lame.  

thanks

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Has the promotion ended? I think promotional rewards are awarded 5-12 weeks after the end of the promotion date.

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Hey there, TuskedSphinx328. I just want to reassure you that I don't want to give you any runaround here! In fact, I would be more than happy to assist you with this. First things first, we need to confirm a few points. Can I have you check your Windows LIVE ID inbox as well as the preferred contact email addresses which can be located here: live.xbox.com/.../ContactPreferences ? Also please be sure to check your Spam/Trash folders, too. Keep me posted and let me know if you find your code!

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