After a couple chats with "regular" xbox support I was told I needed to contact you guys. I purchased Minecraft and at the time of purchase there was a promotion going on that stated I'd get 400 MS points as a special bonus with the purchase. This was on 5-13-2012 when I purchased Minecraft' and I haven't received received them yet. I don't remember exactly if it used the language of reward points or just MS points, not sure if it makes a difference either. But, all I know it what I was told by "support".