missing points

I signed up for x box live gold in january which came with 800 points in the package. however with the years subscription nearly up i have still not had these points credited to my account. My gamertag is callum1507

 

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Last updated July 4, 2018 Views 2 Applies to:

Which package was it? Was it the Gold Starter Pack?

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Can't remember exactly but think so

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Hey there Callum! If this was a prepaid card, the points should have been a separate code on that card that you needed to enter. If this was a promotion you purchased on the dashboard, can you let us know exactly when in January you went to Gold and what the promotion was for? Let us know, thanks!

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This wad a dashboard promotion. I purchased in 28 January 12 months x box live gold with 800 points

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Hi there I am still waiting for an outcome to the missing 800 points which came with my x box live gold subscription

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Hi there callum1507! Can I please have you check your private messages. :)

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