Missing microsoft points.

Several months ago i purchased an additional 12 months xbox live, with an extra 1 months free, plus 800 ms points included for £39.99. This was back in january, and i have still yet to receive these points. 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey there Crouch! I understand you are missing some promo points here. Points like this are usually sent as a code in an email. Can you please check both your WLID and contact email (live.xbox.com/.../ContactPreferences) for this email, including all junk, spam, and trash folders. Let me know if you find it. Thanks!

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Hi, i just checked again cause i spoke to another advisor who passed me on to here earlier and i couldnt see any email in both email addresses. :(

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Thanks for the prompt reply! I've sent you a PM with some more info. Please check there for me. Thanks!

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