Missing 600 MS Points for 12 month gold renewal

Purchased a 12 month renewal to my gold membership 12-20-2011.  With a store bought card, was to receive 600 MS points credited to my account. Promotion ended 3-2-2012 and have waited 8 weeks past the end of the promotion for the points with none credited to my account

 

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Last updated July 4, 2018 Views 5 Applies to:

Hey there Slayin em all I understand you are missing some promotional points here. These are usually sent as a code via email. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) emails, including all junk, spam, and trash folders please?

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Not in the trash, spam, or in box. Checked back past the April 18, 6 week date to current.

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Hello Slayin em all! Please check your PMs for more information. Thanks!

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Thanks!!

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