Hey DC Geek! This is the correct sight for promotion inquiries so you've come to the right place. In order to help you out here, we would need your son to post with the gamertag in question. As we need to verify that he is the account owner! When he posts
here, could you have him make sure he's checked all email accounts linked to his profile for said points? This includes his MSA email and contact preferences (live.xbox.com/.../ContactPreferences)
along with all spam, junk and trash folders for each! We'll be standing by. :)
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