Message containing 1 month EA Access Code was automatically deleted

Hello, last month I preordered Fifa 16 Deluxe Edition on the Xbox One store. Included with the preorder was 1 month of EA Access (sent via Xbox message 7-10 days later). I received the code on time, but chose to wait to redeem it until later. When I went to redeem it today, I found that the message was no longer in my message center. I would really appreciate any help on this. I want to be able to play Fifa 16 early and to do this, I need EA Access. Thanks.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:
Answer

sport24,
  
Hang tight and wait for an Xbox Support member to read this. They should be able to verify your FIFA 16 pre-order and then send you a Private Message with the information you need.

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