lost credit in ms account

I used to have usd30+ in my account (us). When i migrated to ph region, i cannot see the credits anymore. Please help.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Currency does not move when you migrate accounts. It tells you that in the migration information before you migrate your account.

https://live.xbox.com/en-US/AccountMigration 

What can’t move:
  1. Some services you use now might not be available in your new region.
    To find info about services, like TV providers, available in a specific region, visit the Xbox.com website for that region. (To find that other region’s website, click the name of your current region at the bottom of any Xbox.com page.)
  2. Money in your Microsoft account.
    We can’t transfer money between regions. Any money in your Microsoft account for your current region won’t be available in the new region.
  3. Xbox Music subscriptions can’t be moved.
    If you have a current Xbox Music Pass, it will be cancelled as part of the move. Your collection will stay the same, subject to availability and region-specific licensing rules, if you subscribe to Xbox Music Pass again after you’ve changed to a new region. When you subscribe in a new region, if you use your Xbox Music Pass on a Windows Phone, you’ll need to reset your phone to manufacturer settings.
  4. Some content may be blocked in the new region because of legal obligations or regional restrictions.
    Before you change your region, make sure you’ve downloaded any purchased content you want to keep, like movies or music. Content purchases aren’t refundable.

 

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