Contacted XBOX support on 2/8/14. Said to do an advance exchange and paid $158.98 email said it would be shipped out on 2/11/14 have not heard nothing ,called back said they would have to send it to there tier 3 support by email. We canot contact them buy phone only email. Really can't call them that is crazy. So I have waited 4 days for there support team to call me and I have not heard from them Now it's 2/16/14 no response. They said One reason I have not received it is because of the bad weather. hummm Texas to Florida naaa. Then they said they didn't have any. Come on every time I call I get a different reason. aslo I could not sign up for extended warranty. They want there money but don't want to do any thing about it. I cannot believe they can't call there tier 3 group on the phone Really.