Items not received

on November 19 I downloaded Madden 16 super deluxe season edition on my Xbox one. With that purchase I was supposed to receive 44 ultimate team all pro packs. I never received them or any code to redeem for them.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey there shortandbald!

Sorry to hear about the issue! If you still have not received your Ultimate Team packs, you will need to reach out to EA Support for further assistance. EA Support handles all in-game pre-order items. Thanks for understanding!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there shortandbald.

Sounds like there might be some confusion, once you purchase the game digitally you should receive 2 pacls a week. If you manage the game from under Games & Apps do you see any content associated with Madden 16? Be sure you clarify with EA that you purchased the game digitally and wasn't an physical copy.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I already did and they said that I should have been given a code to redeem the packs. He said it showed that I have not redeemed a code for the bundle and said to talk to Xbox support

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.