I still haven't received my code for Halo Wars: Definitive Edition after a month.

I preordered Halo Wars 2: Ultimate Edition on February 9th, Order  c0226ca2-747d-43bc-94fd-351beaf43653, and my email and orders on my Microsoft account both said that I own and received Halo Wars Definitive Edition, but I never received my email, and yes, I've checked ALL of my folders. It's rather absurd that there is even a code being sent out through email, it should have just been packaged in and appear in my library (and it does, I'm just unable to launch it) let alone that it has been a month and I still haven't received the code.

 

Question Info


Last updated July 4, 2018 Views 10 Applies to:
Answer

Hey there,


These codes are not sent out via email, but instead are sent over Xbox Live messages. Try checking your Xbox Live messages here, and open up a conversation with 'Xbox Live'. If you don't see a code there, let us know!


You can also check your Xbox Live messages within the Xbox app.

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