I need to know how to go about special preview privileges for getting repairs done to my xbox one

I was told by a rep that i may be able to get a free repair since I'm a preview member. Could anyone help me with this

 

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Last updated July 4, 2018 Views 1 Applies to:

There are no special privileges when you need to get your console repaired if you are a preview member. If the console is out of warranty, you will need to pay.

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Free repairs should only apply to warranty claims. Also I don't believe this is the place for this type of support, you should contact microsoft directly for any warranty or repair services. Goto support at the top of the page, select "contact us" and choose to either call support or live chat to speak with a Microsoft customer support representative. Good luck.

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I was directed here by the rep through direct contact...and she's the one that told my of this and how my fee could be waived since I was in the preview program. I spent close to an hour trying to get this very issue resolved and she's the one that suggested it(the rep).

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Try to create the repair on your end by going to

https://myservice.xbox.com/

Choose Problem with a device then choose your console and fill out the form.

Check there if there's a price for your repair order.

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Unfortunately she gave you incorrect information. When you sign up for the review program it warns you that it may cause issues and that Microsoft is not responsible for any repairs that may be needed. So the preview program does not have any affect on warranty or the ability to get a free repair.

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