I Havent received my 600 points related to the xbox live gold renewal promotion ( 6 weeks and no codes )

Hi!

My gamertag is : xx Shakkan x

I have received a promotion from xbox live It was said that if I renewed using a code  for a one year of gold subscription to xbox live, that I would get 600 free microsoft points on my account. .

I have never received the 600 promised points, and it's been more than 6 weeks now. I checked my private messages and emails.

My question is : How can I get the promised 600 points I was supposed to get when I renewed?

I renewed on MAY 5th ( using a 12+2 month MW3 card )

Thank you very much!

HAve a great day.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey there Shakkan! I understand you are missing some promo points here. I just want to clarify that you have checked both your WLID and contact (live.xbox.com/.../ContactPreferences) email, including all junk, spam, and trash folders? Let me know if you find it there, thanks!

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Hi Mister Gwyter.

Thanks for the quick answer: Yes I checked all of the items that you listed and I didnt receive any codes related to the 600 points. Could you please help me?

Have a great day!

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Also, just a correction: my Gamertag is xx Shakkan xx and not xx Shakkan x.

Thanks

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Hey xx SHAKKAN xx! It looks like you should have just received your email in the last 2-4 days. Would you mind confirming if you have or have not? I'm sorry to add the extra step, just want to make sure since they were sent during the time we have been talking! Let me know, if now we'll get it sorted ASAP! :)

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Hi Miss Kleo.

Thanks for the support however I didnt receive any emails about the 600 points. Just checked: Inbox, thrash and Spam. I received a lot of other emails including confirmations of points that I bought some days ago however I still didnt receive any other emails beside those. Could you please review and advise what is happening?

Have a great day.

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Greetings, xx SHAKKAN xx. Please check your private messages here over the forums for more information. Thank you! :)

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