Havent recieved promo microsoft points

Okay so about 5/6 weeks ago i needed to renew my membership but had a promotion that if i used a pre paid card id also recieve 600 ms points so i bought a 12 month card and then clicked on the promotion and redeemed my xbox live and it said id recieve my ms points within 4 weeks and i still havent recieved them yet, can someone help me please
 

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Last updated July 4, 2018 Views 0 Applies to:

Hey there Welshy! I understand you're missing some promo points here. These are usually sent via email to you. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) email, including all junk, spam, and trash folders? Let us know if you find it there. Thanks!

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Hello XxW3LSHYxX: If you don;t mind me asking was this a Dashboard promotion? Or was it an E-Mail promotion?

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O.k. Most dashboard promotion have a 6-8 week delievery rate. You should see them within the next few days to a week. If not please post back.

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Thanks for checking Welshy! I've sent you a Forum PM with more information. Thanks!

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Ive checked my emails and spam and junk and theres nothing :(

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Dashboard

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