Haven't received 600 MS points from renewing prepaid 12M Xbox LIVE card

I redeemed a Prepaid 12M Xbox LIVE card back on Friday, February 24, 2012 through a promotion on the dashboard that said if you renewed your Xbox live with a Prepaid 12M Xbox LIVE card you would receive 600 MS points. i have not receive any points or been communicated to how i would receive my MS points. This was not a xbox rewards promotion it was on the dashboard home screen.

 

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Last updated July 4, 2018 Views 1 Applies to:

Hey there Galidorn! Thanks for your post. All Dashboard promotions will state in the Terms and Conditions that points will be sent as a token via email to the address associated with your account within 6-8 weeks from the end of the promotion. Keep your eye on your email inbox, and be sure to regularly check your spam and junk folders, as well! :)

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iv had the same thing its been 9 weeks

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As Miss Portia said, it takes 6-8 weeks from the END of the promo, not when you do it.

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should get it about may

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Its June and i have not received any email or communication about how to redeem the points that i am owed, any assistance would be appreciated

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Hey Galidorn! We're happy to help, I'm sorry you've still not received your promotional points. Can you just confirm that you've been checking all emails associated with your gamertag? This includes your WLID and preferred email as well as all spam, junk and trash folders. We'd appreciate it! :)

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Hello Miss Kleo, i have checked out my email accounts and i do not have any emails about this. i have checked my spam and trash folders. thanks in advance

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Hey Galidorn! Can you please check your private messages. :)

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