Have not yet received 600msp for renewing 12 month subscription through dashboard

I renewed my brothers account, this one, on January 7 of this year and he has not received an email or has had any microsoft points placed in his account.  This account is a child account and my account, Chubbums, is the adult account it's under.  I used a retail prepaid 12 month card in the promotion and from the promotion link itself.  I don't know if this has anything to do with it, but on March 3 I redeemed a 1 month code on this account, in order to keep our renewal dates in the same month with my account.   Either way it's been 3 whole months after the promotion ended and would like this problem resolved.

Forgot to mention this account was going to expire originally on January 14.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there luv2twopiece! I understand you are missing some promotional points here. These are usually sent as a code via email. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) emails, including all junk, spam, and trash folders please?

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I have gone through all folders and have come across no such email.  I have been waiting and searching for the email since late february.

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Thanks for checking on that (and thanks GDN for the help!). Luv: I've sent you a PM with further information. Thanks!

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