Have not received pts.

Saw an add on my dashboard saying I would get 600 MS pts from renewing my gold subscription...I pressed  on it and entered a 12 months prepaid card and did not get any points !


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Hey there Roub! I understand you are missing some promo points here. First, what day did you do this renewal on?

Promo points like this are usually emailed to you as a code. Can you please check both your WLID and contact email (live.xbox.com/.../ContactPreferences) for this mail, including all junk, spam, and trash folders? Let me know if you find them. Thanks!

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