Free Month of Xbox Live Gold

I am getting an 'exclusive offer just for you' message on Xbox One home screen. When I open it, there is an option that says 'Try Gold Free for a Month'. When I click on the offer, it brings me to the sub section, but only gives me options for paid subs, no free one month trials. Is this for new accounts only? I don't have an active gold membership at this time, so I thought that's why I was getting the offer.

 

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Last updated November 6, 2018 Views 1,011 Applies to:

Hey there BaDpAnDa151!

Have you ever been subscribed to Xbox Live Gold previously? If you sign into Xbox.com you can visit Subscriptions under 'My Account' at the top right and select a 1-month free trial if it's available to you.

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Yes, I've subscribed to Gold in the past (the most recent time was in November for one month, which I paid for).

I went into my subscription section to see if the free month of xbox live was there, both from my xbox dashboard and my laptop and it only gives me the one month option for $9.99 (or the 3 month or 12 month options), but no free month. I'm just wondering if this is an exclusive offer for 'new' accounts only (not pre existing accounts), but is somehow showing up on my dashboard in error. I could not find anywhere in the disclaimers that it was for new accounts only, but I could have missed it. I have some photos I took of what is showing up on my dashboard and store and can attach them.

At the end of the day, if it's strictly for new accounts, that's fine. I just don't understand why I'd be getting the notification for the 'exclusive offer' when my account is not new.

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Tried to upload photos but it's not working at the moment. I will try again later.

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Hey, BaDpAnDa151! Those promotions are indeed for those that haven't had Gold, so I am unsure why it's being shown to your account.

Pictures are not allowed to be posted on the forums here, however if you share a link from a file sharing site of your choice, that would show us what you are seeing. We'll be able to get it up to the right people to look into why your account was targeted for this promotion. :)

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I'm having the same problem, it's very irritating and misleading.

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