Expired during change over.

My rewards points expired because I did not have access while you were making changes. Shouldn't I get those back? Also the microsoft points I earned from taking surveys were also not added in currency or otherwise. thanks

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

For help with the Rewards program, you'll need to post here - forums.xbox.com/.../29.aspx

If the expired points had already been added to your account, then the program's change over would have had no affect on your ability to use the points because they would have already been in your account to spend.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

some were pending. I was told that they expired during a support chat yesterday? thanks anyway

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.