Hey there, OmarGuirdham! I'm assuming that you mean you pre-ordered FIFA 16. When did you pre-order this? It can take 7-10 days before the message is sent to you. If it hasn't been that long, please wait the 10 days to receive the message to your account.
If you don't receive it on the 11th day, please post back and we'll look into it further then.
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