Didn't receive Microsoft points for promotional offer

Promotion Details: 24 Months of Gold for 15% off
Date of Purchase: 20/12/2010
Promo Item(s): 1600 Microsoft points

I was supposed to have recieved an email with a code for the microsoft points but I never did.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey BeardedGoatt! The points for this promotion actaully should have been deposited to your account last year. Have you checked https://billing.microsoft.com in your Microsoft Points activity to see if these points were added at any point?

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I have checked the billing website, especially the "Points" section and it lets me see any transfers to or from microsoft until April 2011 and none of the months from April 2011 - March 2012 show a transfer of 1600 ms points to my account. I supposidly received an email with a code which I then redeem for the points but that likely went to my junk mail and was auto deleted after 10 days. As they were never claimed, it should be easy enough to be sent another email with a code?

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Hi Bearded,

I am going to move this thread to the 07 Promotions Forum. They should be able to help you find a resolution to your question.

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Welcome back to 07 Goatt! I sent you a PM with some more information here. Please check there. Thanks!

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