Didn't receive Hand of Kul summer of arcade reward...

Hi,

I heard there was a offer that if you bought 2 summer of arcade titles you would get a free souls pack. I bought Charlie Murder & Turtles but I never got the email last week like everyone else did...

I asked signal about it and they said to ask you. So can you have a look into it for me please?

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hi Drag0nstarz,

There were a couple of conditions that might have prevented you from being eligible (see the bottom of this page).

 

Firstly, the games had to be purchased by September 3, 2013 11:59pm EST.

Secondly, the promotion was only available in Argentina, Australia, Brazil, Canada, Chile, Columbia, Hong Kong, India, Japan, Korea, Mexico, New Zealand, Singapore, Taiwan and The United States.

 

If you met both of those requirements, you will need to wait for a response from official support.

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Hi Drag0nstarz. Did you qualify for this promotion? If so, have you received your code?

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i didnt receive my code and i bought the 2 games the day they came out

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Hey there MAY0R,

Sorry to hear you're having issues with your promo code.

Just to double check:

That e-mail would have been sent to the e-mail associated with your Microsoft Account.

  • Have you made sure you're checking that e-mail account? 
  • Did you look in your junk/spam folder as well?



If you are definitely not seeing the e-mail anywhere, please send a PM to Mister Ohnaka (click the little envelope under his post) with a link to this thread and explaining your situation. 

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