Did not get reward points

My son and I where on last night, and it stated if we make our first purchase we get free points. We bought 1600 pts and a t-shirt for the avitar and did NOT get the points. Now he doesn't have the points he needs to get the Mind craft game he wanted. If I would have known this was going to happen we would have NEVER even bought the stupid t-shirt. How can he get his points back so he can get his game since clearly it was a scam to get us to buy points.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hello,

the first purchase offer is for making your first ever purchase on the marketplace,so if you bought something else before joining rewards you wont be eligible to get the points.

Also for more questions about rewards program please post on this section

forums.xbox.com/.../29.aspx

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This was my very first purchase ever.

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Ok then since it is your first time ever purchase here how it works.

In order for the points to be shown as pending on your rewards profile you have to wait for 96 hours from the moment of the purchase.

When you have at least 100 points pending ,the proccess for receiving them starts.You have to wait for another 45 days to redeem them and every 15th of each month.

I hope this info helps you.

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If you are having an issue with Xbox LIVE Rewards, please refer to Forum 14 - Using Xbox LIVE Rewards (forums.xbox.com/.../29.aspx) for assistance. This forum is only for users experiencing issues with purchasing Xbox LIVE promotions or receiving promotional items from previous promotions. We thank you for your consideration.

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