This past Friday (March 25th) me and and my friend had pre ordered Dark Souls 3 on the Xbox store. He received his code within an hour. I still haven't received mine. I had called Xbox support yesterday to ask what the issue was, and I was told the promotion is over and will not be receiving a code, they wouldn't even take my name/gamertag information to check. If the promotion is indeed over how come my friend got his and the store information still says you get a code.
If someone could look deeper into this it would be great