complaint

I tried to buy some games on promotion about 6 weeks ago which was sonic gens, batman, magic 2014 and Mortal kombat. Due to problems with the sercuity update i wasn't not able to purchase them i have raised complaints with the xbox customer support team and awaited for the adovcacy team to be in contact which ahs taken 6 weeks after being told 4 days, poor customer service and even worse timescale keeping. 
My case is being passed from pillar to post i wish to have these games and some from of compenstion as the way i have been treated is in contact. 
Further more as i have social networking problem i have a problem with leaving digital foot prints which this is and everyone views it so i feel as well due to my own mental health issues am being forced into doing one of 2 things either leave it and not worry about my digital foot print or anyone seeing this or do it and worry. this is discrimnation 
my complaint refs are  [Mod Removed]

I have been told by Emerson that it shouldn't take any longer than 24 hours for you to be in touch 
My email address is 
[Mod Removed]

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

If you have a complaint. There are other places to take it to.

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Sorry but unfortunately no one on the forums will be able to help you here.  You'll have to keep contacting phone support to get help.

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well according to xbox customer support this is the right place to be.....

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Sorry but you were misinformed.  According to your own original post the advocacy team will be looking into this.  They will handle you either through phone support or your personal email.

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Unfortunately, the promotion has ended. You will not be able to participate in it.

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