I hope someone can help. I purchased a brand new sealed Xbox One console (with the downloadable GOW Ultimate Edition) from a UK retailer Tesco.
The console all set up without issue - however, after scratching off the intact silver from the download card included in the box - the code is not recognised. It doesn't work from either the console - or by logging on to xbox.com and entering. Interestingly, the game code didn't work, but the Skin download codes did work, so the card is partially correct.
I spent 45 mins last night with Xbox Support after which they couldn't tell me what was wrong with the code I have on the card and said I have to go back to the retailer about it. Funnily enough, the retailer doesn't have any idea about what could be wrong with the card inside the sealed, xbox bundle.
Xbox support said that the retailer needs to "release" or activate the download code....? Does anyone have any insight on this, or experiences something similar???
I'm extremely annoyed, because my spanking new console is sat doing nothing, when I should be playing GOW!!!