changed email adress no points from promotion

on the 06/10/2011 i purchased a dashboard promotion 50% off 3 months of xbox live and 160 microsoft points

after 6 weeks i called support because i had no points and they told me to wait for it.

i recently found my email adress was incorrect so i've changed it but i realise the email for the points was sent to the wrong email adress
can i have them resent?
thanks for your help

kind regards
eamixes 

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey there Mixes! I understand you are missing some points from a promotion. If you can, please check the email address that the code was sent to. Please let me know if you can find it there. Thanks!

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the email adress was wrong so if it was sent, it was lost to a email adress that dosn't exist

thanks

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Thank you for the response Mix! Unfortunately we don't have any way to resend these emailed codes. I'm terribly sorry for the inconvenience. Please let me know if you have any further questions. Thank you.

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i called support and they told me to wait a few months until now when i can't get the points

is there any other way to get the points i was suppose to get????

thanks for ur help

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As mentioned above, we cannot resend the point codes. I'm sorry for the inconvenience.

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