Backwards Compatible Dark Souls 1 code.

Hi, I purchased Dark Souls 3 from the xbox live store recently, with the issue I purchased you are meant to get a code for a backwards compatible version of DS1. My friends got their copy of Dark Souls 1 straight to their "ready to install" tab and I haven't had anything? I appreciate it can take 7-10 days for the code to come through but I believe it has been over 10 days since I purchased Dark Souls 3 from the store.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:
Answer

Just to add, you can verify the date you purchased the game at http://commerce.microsoft.com  If it hasn't quite been 10 days yet, you may just have to wait a little longer. Otherwise, you will need to wait for a response from support. Official support hours are Monday-Friday 9am-5pm PST and as Blitz said, they typically respond to threads from oldest to newest. So it can take a couple of days to receive a response.

Those people who had the game show in their install list, already owned the game digitally for the 360 which is why it seems like they got it quicker.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer

Hello BasedGodBraad,

Please allow time for the Support agents to reach out to you. Bumping your own thread twice in an hour will only delay your support. They work from oldest to newest, so please be patient and they will assist you in due time.

~Blitz

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.