7 FIX MY XB REWARDS STATUS.

Hi

my GTag is JJTARANTINO ive been an xbox live gold member nonstop for over ten consecutive years. and ive been an xb gold rewards member since the beginning. i have vip status 3xS and champion status along with lots of microsoft points. i noticed my rewards account says upgrade gold. when ive been gold since the birth of xbl and xbr. why did it change my gold status to free? i talked to all xbl by phone and told me you guys have to fix it. please put my rewards account back to gold as it shpuld be. thanks

 

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Last updated July 4, 2018 Views 4 Applies to:

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Hi,

You need to make a post in the rewards section here. This section is for dashboard promotions, not Xbox LIVE Rewards issues.

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I'll try

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I did what u said yesterday and no reply or Boone fixed the problem

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It's not an instantaneous fix. They take time to reply, you're not missing out on anything. Just have some patience.

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Well i would like to know what happened as would any customer whos been gold since xbl launched. I also want to purchase movies and game addons and want to make sure i get my points and my discounts. so i cant by or rent and receive discount if my status isnt set back to gold. I dont appreciate you telling me about patience when this problem started on the 19th and i called xbox and no one knew what to do. Anyways id appreciate some answers when it will be set back to gold. Thanks

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Like I told you multiple times already, this has nothing to do with this section of the forums. It says 07 – Using Xbox promotions or special offers (Not Rewards). They have a specific rewards section, there's nothing this section of the forum can do in regards to your answers. You need to wait for one of the XBL Rewards agents to reply to your forum post in the Xbox LIVE Rewards section you have made a post in already. 

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The problem isn't solved. Even though you sent me to another section.

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I hope they fix this. You also need to treat customers with more respect.

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Official support hours for the Rewards forum are 9am-5pm PST Monday-Friday. So you won't receive a response until the week. It will also be a few days before you receive a response since they respond to threads from oldest to newest. So they will have to answer some other threads from before yours.

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Thanks if only I got that as the initial response from hassassinade. And yet I get another private text insulting.

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