600 points gold membership

Yes i have spoken to a couple people at xbox live about my points first i was told they would be in my account on april 2 then i spoke to a supervisor who said it would be in my account may 2 and it is now may 7th ....all i want is my 600 points in my account....i have a ref# and im just tired of calling/forming trying to find out why i have yet to get them. can we please resolve this today. thank you.

 

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Last updated July 4, 2018 Views 5 Applies to:

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Hey there Kamer! I understand you're missing some points here. Can you tell me exactly what these points were for, and when did you earn them?

If these were earned through a LIVE Gold promotion, the code for the points would have been emailed to you 6-8 weeks after the end of the promotion. Please check both your WLID and contact (live.xbox.com/.../ContactPreferences) email, including all junk, trash, and spam folders.

If these points were earned through the Rewards program, please check http://rewards.xbox.com for your Rewards Summary, or post in Forum 14 -  Rewards (forums.xbox.com/.../29.aspx) if you have further questions or issues.

Let me know and I'll help you sort this out. Thanks!

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Hello. I have just checked everything over that you posted and I do not see a email notification regarding points . It was 600mp for gold membership promo. i did it on jan 29 promo ended mar 2 and should have arrived by may 2. I did not get email...

thank you

kyle

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Thanks for checking! I've sent you a PM with more information. Please check there. Thanks!

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