600 microsoft points 12 month renewal dashboard promotion

haven't received 600 microsoft points for renewing my 12 month xbox live subscription. I used a retail prepaid 12 month card at the end of march/early april, can't remember the exact date. I've checked email accounts and still have not received points. 

 

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Last updated July 4, 2018 Views 1 Applies to:

as I don't know the exact nature of that promotion sometimes it takes some weeks for it to show up in your account, but I would suggest calling support on this one to get a better answer

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Greetings, L5008! Thanks for bringing your question to the forums. I would be happy to assist you with this. First things first, can I have you check your Windows LIVE ID inbox as well as any other preferred email addresses you use? Also please be sure to check your Spam/Trash folders, too. Keep me posted and let me know if you find your code!

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I have checked my LIVE ID inbox, spam and trash folders. I've checked my other email address as well. There was still no code.

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Greetings, L5008. Thank you for following up. I sent you a private message here over the forums with more information. :)

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