6 promotions with the same code inside

Hello
2 month ago I wrote to Xbox Support - but they couldn't solve my problem and advised to contact your department directly.

In August 2011 I bought original Xbox360 Slim console in United Kingdom.
I managed to buy some MS points & spent them for game content in Xbox Live Marketplace + 1 subscribed to 1 year of GOLD account.
In September & October 2011 on my email I started to receive promotions/adverts on free MS points in Xbox Live Marketplace.
But the problem is that they had the same code which I used from the first such promotion in September. (19th of September)

Last I received 2 promotions on my email on October 18th:
"Get more Red Dead Redemption with 160 points on us"
"Get more of your favorite games with 160 points on us"
and both of them had the same code, like the other once.


So totally I received 6 email promotions with free MS points, but there was only 1 valid. 5 went for nothing. I can provide screenshots & video of my mailbox. Plus you can check that only 1 such promotion was activated on my account.
I wrote about this issue to LIVE support, but they couldn't help and transferred me to another support department. Since that situation I haven't receive any promotional codes.

I'm willing to buy & spend more MS points in this year, but I want to participate in your promotions as well and receive small amount of free MS points from time to time, like encouragement. But firstly I want to be sure that future "free codes" would be all different & valid and still I would like to ask you to enroll those free points from 5 bugged promotions on my account. And I will definitely buy more MS points through official website using my PayPal account.
I'm sure that that was some program mistake.

Thanks for understanding and I'm looking forward that you will help me.

 

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Last updated July 4, 2018 Views 2 Applies to:

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Hey there War! Can you clarify, are these codes literally the same 25 digits, or did some of them just not work? If they didn't work, what is the error message you received? Trying to redeem on the console will yield a more descriptive message. Let us know, thanks!

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all those promotional mails had the same 25-digit code inside.

I used it from the first one on September 19th, 4 next promotions had even the same name "Get more of your favorite games with 160 points on us." and one was "Get more Red Dead Redemption with 160 points on us"

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Alright, thank you for clarification! Could you send me those screenshots of the emails so we can investigate? Please send them as links to where they exist on a photo hosting site, and make sure to send them via a Forum Private Message by clicking on the envelope icon below my post. Thanks!

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Sorry for the delay.

I sent you message with the links via PM message.

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Hey War! Can you actually send me those emails via PM, I'm the resident Rewards specialist so I will do my best to help you sort this out :)

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I'm not sure how I can exactrly forward those emails to your forum account. That's why I firstly provide you with the screenshots (you can see there exact date & time) via PM and if you will give me email to which I should forward "originals" - will be glad to do it.

Because still far nobody answered me why such thing occurred.

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Hey again! Screen shots are great! We have to do a little more digging before we can confirm why this happened as it's a very individual case. Let's hope we can find something soon :)

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Hello

any updates about my issue ?

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It's been a month since the last answer from your Support here....

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I don't mean to hijack, but why don't I get emails with codes like this? Is this something that Canadians don't get? I keep hearing about people getting stuff via email, and I have never gotten anything. My profile has the same email address it has always had and has never changed.

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