2,000+ of my MS points EXPIRED?! WHAT?!

I remember some months (maybe a year+) ago I had 2,000+ MS points on my Xbox Live account. I log on just recently (after not playing for a while) and my balance is sitting at 0. Curious, I checked out my MS account transaction page and it says all of my points (2,160) EXPIRED some months ago. How is this even possible?! I PAYED FOR THOSE POINTS! This must be some kind of mistake!


Question Info

Last updated July 4, 2018 Views 0 Applies to:


Paid points do not expire, only promotion points acquired through promotions/sweepstakes actually expire. It's certainly not a mistake as these points are denoted as being promotional points.

Please take a look at your billing history again, if you believe this to be a mistake then please reach out to phone support so they can take a look into this for you.

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