20% off 12 month gold membership + 1 free game

I purchased a special offer that was 1 12 months gold membership for 20% off and a free game on February 26 2011.  I then received the redemption mail on March 2 2011, I also received the confirmation redemption on the same day. It say "Thank you for submitting your Xbox LIVE game redemption request. We've received your order and will process your request once we've verified your membership. You can expect to receive your game within 8-10 weeks." and I quoted this from my mail. Then I waited and still no game. So who do I have to call to help me on the problem.

 

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Last updated July 4, 2018 Views 2 Applies to:

I signed up for the promotion as well and never received an email regarding a way to redeem said game.

I have emails dating back to march between myself and xbox support regarding this issue and was called today from a blocked number and told that the offer was no longer valid and I was basically SOL.

As much as I hate to tell you, you're not getting your video game.

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People are still receiving their free disc game right now. Please be patient. Thanks!

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