$2 for 2 months of Live

I keep getting an error code and a pop-up that says "Can't retrieve information from Xbox Live." Is there any other way I can sign up for this offer? Or what's the deal?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

I believe the current service alert xbox live currently has going on right now may be the cause of why you can't purchase it at the moment.

XBOX LIVE Marketplace

Users may experience difficulties with the following services:

  • Users will experience issues when attempting to purchase content and Microsoft Points, creating new accounts, or attempting to manage existing accounts.

You can check on the status at this page support.xbox.com/.../xbox-live-status

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Greetings, l Trapcom l. Thank you for bringing your question to the forums. Can you attempt to make the purchase again and let us know if the issue persists? I'm standing by for your response. :)

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yeah i have that same problem when i log in to my other account i think its because i don't think the offer is really available i just think it comes up as a advertisement to get gold  

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Greetings, Them X PILLS! If you need assistance can you please create a new thread for us? This will enable us to provide you with the best support possible for your situation. Thank you in advance! :)

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