$15 Redemption Code Lost, Help With Recovery?

Hello,

I recently received a message on my Xbox that contained a redemption code for a $15 Xbox Marketplace credit that I earned from making my first marketplace purchase on Xbox One. I did not redeem the code for quite some time, as I was leaving it for when I wanted to make a purchase. I decided today I'd go ahead a redeem it so I could buy the Titanfall maps that come out tomorrow, but now the message with the code has disappeared from my inbox (likely because of the 30-day delete cycle). I haven't been able to retrieve it on the console, the website, or the app. How can I get this code recovered?

I just got off the phone with Xbox Support and they said to direct my question here.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

I seriously doubt there is any way, To get it back sorry.

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Hey Wampa,

Apologies for the delayed response.

We'll reach out to our Promotions team and look into trying to get that code for you.

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[quote user="WampaFett"]

Hello,

I recently received a message on my Xbox that contained a redemption code for a $15 Xbox Marketplace credit that I earned from making my first marketplace purchase on Xbox One. I did not redeem the code for quite some time, as I was leaving it for when I wanted to make a purchase. I decided today I'd go ahead a redeem it so I could buy the Titanfall maps that come out tomorrow, but now the message with the code has disappeared from my inbox (likely because of the 30-day delete cycle). I haven't been able to retrieve it on the console, the website, or the app. How can I get this code recovered?

I just got off the phone with Xbox Support and they said to direct my question here.

[/quote]

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Hey there, vkevCORE94! I am unsure if you meant to post an issue, however if you need assistance, please post up a new thread. This thread is almost 2 years old, and we'd like to be able to address any issues you may be having. Thanks!

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