14 day XBox Live Gold trial code included with Xbox does not work.

Got an XBox one for the kids for christmas.

Tried to redeem the 14 day Xbox Live Gold voucher included with the package. Everything seemed to work O.K. but account was never upgraded.

Also checked on the web-site, where I cannot find any sign of the redemption in the transactions section and I am not registered as a gold member in the subscriptions section. (I am also not upgraded to Gold on my old Xbox 360)

If I try to re-enter the code, i get a message that the code has already been used. 

I should mention that i live in Denmark, and my XBox Live account is Danish. XBox one is not yet for sale in Denmark, so I got it just across the border in Germany. However evertying else seem to work OK. 

Hope somebody can help to what can be the issue  (MS?)

/Claus

 

Question Info


Last updated July 4, 2018 Views 37 Applies to:

Trials do not change your account status to gold. So you will still show as a free/silver member. You can try checking http://commerce.microsoft.com to see if it lists the trial under your subscriptions. Otherwise, you would just need to try playing online to see if it went through.

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