12 mth card with 400 msp unreceived

I purchased a point card on feb 28th and entered it on the dashboard to receive an extra 400 msp. They said to wait 6-8 weeks, which I did.
I have not received the points and would like to know when they will be transferred to my account. Thank you very much for your time.

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey there Tonus! I understand you're missing some promo points here. These points are not automatically deposited. They will be sent to you as a code via email. Can you please check both your WLID and contact (live.xbox.com/.../ContactPreferences) emails, including all trash, spam, and junk folders? Let me know if you find it, thanks!

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I looked around but it is nowhere to be found. If an email had been sent to me, I would have known, I check frequently.

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Thanks for checking Tonus! I've sent you a PM with more information. Thanks!

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