1 year since I waited for my promotional points (4th post)

Sometime in January of 2012, there was a promotion for redeeming a 12 month Xbox live prepaid code. It said that if you redeemed a 12 month prepaid code, you would receive 600 Microsoft points. I redeemed a code for that promotion and it is already March of 2013, with me not receiving my 600 Microsoft points. I don't understand why I didn't get an email for the points or if it were deposited in my account already.

 

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Last updated July 4, 2018 Views 1 Applies to:

Ugh im not used to how this forums work but I didn't notice that I got a pm about it. Sorry for the inconvenience.

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Now the code I have gotten from a year ago was invalid. Can I get another pm with a new code?

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I would suggest replying to that pm.  Perhaps the person on the other end can look into it for you.

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pretty sure points like that are promotional and do have expiration dates MS is not responsible for points that are not spent on stuff before they expire and so they will not resend any codes for new points if the old ones have expired and if they are expired that may be why they are coming up invalid when you try to redeem them.

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I guess you can say it's my fault for not noticing where the pm's were at, for that being the reason that the points were expired. I thought I was gonna get a message or an email relating to this but I didn't.

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