Known issues

Some users may experience issues signing in with this device, apps may fail to launch or crash unexpectedly.  The Xbox Connection Test will also usually display no errors.  This is caused by a feature inside your home hub called "Smart Setup".  Disabling this feature typically resolves these issues.


How to disable Smart Setup on your BT Home Hub 4 or 5


Discussion Info

Last updated July 4, 2018 Views 132 Applies to:

Thankyou so much, solved all our problems.

Streaming is back up, and no NAT problems

This helped me massively to get rid of the "Moderate" NAT Type problem I had. Once you have turned off the "Smart Setup" make sure you do reset both your hub and your Xbox otherwise the problem will not go away.

This helped with open Nat, but soon went back to moderate nat.