Overview Pt.2

DMZ

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  4. From the menu on the left select Advanced.
  5. From the submenu on the left select DMZ.
  6. Select Enabled next to “Enable DMZ”.
  7. Enter the IP Address assigned to the Xbox console you with to DMZ.
  8. Select Save.

Disable DMZ

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  4. From the menu on the left select Advanced.
  5. From the submenu on the left select DMZ.
  6. Select Disable.
  7. Select Save.

Port Forwarding

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  4. From the menu on the left select Advanced.
  5. From the submenu on the left select Port Forwarding.
  6. Select Enabled next to “Enable Port Forwarding”.
  7. Select “+ Add Service”.
  8. In the following screen enter a Service Name that indicates something to do with Xbox Live (XBL).
  9. Change the Service Type to TCP/UDP.
  10. Enter the IP Address assigned to the Xbox console in Server IP Address.
  11. For Start Public Port, End Public Port and Private Port(s) enter 3074.
  12. Select Save.

Disable Port Forwarding

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  4. From the menu on the left select Advanced.
  5. From the submenu on the left select Port Forwarding.
  6. Select Disable or select the “X” on the ports you would like to remove.

Firewall

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  4. From the menu on the left select Gateway.
  5. From the submenu on the left select Firewall.
  6. Select Minimum Security (Low).
  7. Select Save Settings.

How to Find Firmware Version

  1. Open a web browser.
  2. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  3. The gateway will then prompt for a user name and password.  The default is that user name is "admin" and the password is "password".
  4. From the menu on the left select Gateway.
  5. Select Software.
  6. Firmware will be located on this page labeled “eMTA & DOCSIS Software Version:”.

 

Firmware Update 

Issues affecting the your Xbox’s performance were tied to Firmware versions prior to 7.6.59c. For best performance, please update your firmware to the latest version released by Comcast by power cycling the device either physically or via the Web GUI. Power cycling the device forces the device to pull down the latest version of the Firmware. If your device does not update after power cycling then you will need to contact Comcast and report the issue.

It is important to note that resetting the device will lead to loss of service (internet & Comcast voice) for few minutes.

 

Restoring Factory Defaults

Through firmware

  1. Plug the computer into a LAN port via an ethernet cable.
  2. Open a web browser.
  3. Log into the router by entering the default gateway into the address bar of the internet browser. (Example 10.0.0.1)
  4. The gateway will then prompt for a user name and password.  The default is that user name is “admin” and the password is “password”.
  5. From the menu on the left select Reset/Reboot Gateway.
  6. Select Restore Factory Settings.

Through Hardware

  1. Plug the computer into a LAN port via an ethernet cable.
  2. Locate the reset button on the device.
  3. With paperclip/pen/toothpick hold down the reset button down for 30 seconds.
  4. Wait for lights to turn off then return to normal.

Multiple Console Support

Unconfirmed No

*Because it may not consistently work without NAT issues*

Bridging Guide

*Bridge mode should only be used if you have a router to plug into the device.*  

While there are options to manually bridge this device, it is best to contact Comcast and have them bridge it from their end.

 

Known Issues

 

On February 15, 2014, Microsoft released a mandatory system update for the Xbox One that also addresses an issue impacting multiplayer gaming over Wi-Fi.  Specifically the Xbox One issue affected  **** XB2 (TG852/TG862) integrated wireless gateways being used in areas that support IPv6 enabled broadband.   Xbox One consoles not using WiFi, or other Comcast Gateways or service areas were not affected.  For more information about the patch please visit Xbox One operating system versions.  Comcast and Microsoft have collaborated closely since this issue was discovered and are happy to report that this issue has been resolved.

The Xbox may not be able to connect wirelessly to this device, or suffer from lag and intermittent disconnections. This is due to firewall setting that can cause MTU, Live Connection Error or Can't Access the Internet errors in older versions of this devices Firmware.  To resolve these issues, you will need to update devices Firmware to version 7.6.59c or later. Please see the Firmware Update section for instructions on how to update your devices firmware.

High firewall settings on this device can cause "High Packet Loss" errors on the Xbox ones multiplayer connection test.

 

Discussion Info


Last updated July 4, 2018 Views 238 Applies to: