Zune stole my money

I just got hit with 5 confirmation Emails stating that I purchased a total of 9200 microsoft points for Zune. I was not the one pushing the buttons, and I am wanting to report fraudulent use of my billing information. my credit union only has customer service monday through friday, and microsoft customer service number  (800) MICROSOFT (642-7676) only operates during certain times. I need to get my money back, I did not want these purchases and I *cannot* afford these purchases. please help. 

short term fixes: I deleted my billing information of my account. like hell I want to be billed again like that. 

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Phone support are the only ones who can handle billing issues and unauthorized investigations.

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Followup. got in contact with Customer service via the number listed above, reported fraud, received case number. awaiting results in 25 days.

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hi mike

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