Zune Rentals are not functioning

I rented Dark Shadows and the video freezes and loads every few seconds sometimes it crashes all together. Very hard to watch. What is the issue? Why does this not effect Netflix? Will I have to eat the points I spent renting the movie if this isn't resolved in 24 hours? 


Question Info

Last updated July 4, 2018 Views 4 Applies to:

Hello StuffyToast,

Sorry about the delay in responding.  If you were unable to watch the video due to technical issues, then you can get a refund from our chat support team by reaching out to them from our Contact Us page.

Also, to prevent this issue in the future, you can try clearing your console's cache, restarting the console, and then trying again.  Sometimes a delete of the Xbox Video app, clear cache, restart console, re-DL Xbox Video can help, as well.

Let us know how it goes. Thanks!

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